Returns & Exchanges
At Regional Wines, we strive to ensure every bottle meets our high standards of quality. If you receive a damaged or incorrect item, our 14-day return policy ensures a seamless resolution to protect your investment in fine beverages.
Report the Issue
Contact our customer service team within 48 hours of delivery if your wine is corked, damaged, or incorrect, providing your order number and clear photos of the labels.
Secure Packaging
Place the item back in its original specialized wine shipping container, ensuring the bottle is upright and cushioned to prevent further breakage during transit.
Ship It Back
Affix the prepaid shipping label provided by our team and drop the package off at any authorized courier location; please note that an adult signature is required for all alcohol shipments.
Refund Processing
Once our sommeliers inspect the returned bottle, we will issue a full refund to your original payment method or ship a replacement bottle within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing